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Orienting
Associations often assume that when members join, they do so with a full understanding of the benefits and services offered and how they can be obtained. Experience has proven otherwise.
Principles of Orienting New Members:
- Members need guidance on how to fulfill their initial expectation for joining
- Members should be routinely encouraged to consider the organization as their first point of contact when seeking information or support
- Every opportunity should be pursued to orient new and current members to the organization’s benefits, services, and opportunities, as well as how to access them when needed
- Current members should be encouraged to play an active role in orienting new members on how to maximize their membership experience
- Try developing a mentoring program in which an experienced member will show the new member around, introduce them to everyone and serve as their point of contact should they have questions or concerns
- Orientation sessions provide organization’s with an opportunity to gain insight into their new member’s needs and expectations.
For the Purpose of Orienting, Choose A Member Who Is:
- Comfortable speaking in front of groups
- Creative and can transform information into something fun and worthwhile
- Excited about their membership experience
- Interested in strengthening and/or using their presentation skills
Tips For Making New Members Feel Welcome:
- Identify new members on name tags
- Hospitality committee
- New member reception
- Personalized letter
- Greeter at meetings
- Personal visits
- Acknowledge receipt of application
NOTE: LINKS OR REFERENCES TO INDIVIDUALS OR COMPANIES DOES NOT CONSTITUTE AN ENDORSEMENT OF ANY INFORMATION, PRODUCT OR SERVICE YOU MAY RECEIVE FROM SUCH SOURCES.
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